Techy stuff

Cloud based computing/Software as a Service

Cloud based computing describes a technology infrastructure that connects a large number of computers through an internet connection, allowing the ability to run an application on many connected computers at the same time. There are many benefits from a cloud based solution such as scalability, security, ease of deployment, access across multiple platforms (PC/smartphone), efficiency and cost. Cloud based computing is increasingly becoming the preferred way to deliver IT dependent services and has spawned numerous Software as a Service (SaaS) companies. SaaS products (such as HedgebookPro) are typically accessed by a URL in your web browser. When considering SaaS solutions it is important to understand where the servers are located as this has implications for data protection and security. Hedgebook takes the protection of its clients’ data very seriously. Further details are provided below.

Reliability

Hedgebook has successfully completed a Type 1 ISAE 3402 audit undertaken by Grant Thornton. The purpose of this audit is to provide independent confirmation of Hedgebook’s ability to deliver services to its clients in a reliable and professional manner. The audit accesses our software development processes, our hosting, and how we protect clients’ information.

A copy of the auditor’s findings is available on request.

Operations

Hedgebook has a team on call twenty four hours a day monitoring the servers. The team consists of contracted staff in the USA, who look after the server, and on call Hedgebook IT staff. The team’s role is to support the smooth operation of the system.

During business hours Hedgebook provides a client support help desk via email. This support extends that support provided by resellers. The help desk has access to both pricing experts and to the development team.

Hosting

Hedgebook’s primary data centre is located in Phoenix, Arizona, USA and is one of the largest carrier neutral data centers in the country. With room for over 2,250 servers, it boasts enterprise-level security video surveillance to protect your data 24/7.

  • 3 Separate Pods
  • Room for 2,250 + Servers
  • 56 MW of Utility Power
  • Variable Frequency Cooling
  • Ultrasonic Humidification
  • Multi-Megawatt Caterpillar Generators
  • Digital security video surveillance
  • Biometric security system

Disaster Recovery

Hedgebook is hosted in a large, secure data centre. All data centres that Hedgebook uses to hold customer data are Enterprise-Class facilities that are SAS 70 Type II Certified and SSAE16 compliant. By the nature of these facilities (e.g. being on three redundant power grids) our servers are well protected from most ‘minor’ disasters. Hedgebook servers operate in a highly manage virtual environment and are isolated from individual hardware failure events. Our hosting contract specifies a 99.9% uptime.

If the unthinkable were to occur Hedgebook maintains a continually updated set of geography separate backups of our customers’ data and server software which we can deploy onto one of another five sister data centres around the world. Our customers’ data and server software can be deployed to a new server set at any of these data centres.